Privacy Policy

Last updated: May 11, 2026

1. Information We Collect

When you use our website, request a quote, or engage our services, we may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and other contact details you provide through our forms or during consultations.
Project Information: Details about your staircase, home layout, and stair lift requirements gathered during assessments.
Technical Information: IP address, browser type, device type, and browsing behavior on our website collected automatically through cookies and analytics.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide quotes
Schedule and conduct in-home assessments
Process orders and schedule installations
Provide customer support and warranty service
Send you updates about your project or service appointments
Improve our website and services
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Partners: Manufacturers and installation partners involved in delivering your stair lift
Financing Partners: If you apply for financing, your information will be shared with the financing provider as necessary
Legal Requirements: When required by law, court order, or regulatory authority

4. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and form entries
Analyze website traffic and usage patterns
Improve website performance and user experience

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Customer records are typically retained for a minimum of 7 years for warranty and service purposes.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal retention requirements)
Opt out of marketing communications
Request a copy of your data in a portable format

To exercise any of these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to remove that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Stair Lifts San Francisco
220 Montgomery St Suite 518, San Francisco, CA 94104
Phone: (650) 715-5321
Email: [email protected]